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Cancellation & Refund Policy

Clear, fair terms for cancelling or rescheduling sessions and how refunds are handled.

Last updated: 23 July 2026

Details still shown in square brackets, e.g. [CIN] or [Registered Office Address], are to be completed by Min Talks Private Limited. This template should be reviewed by a qualified Indian legal professional before it is relied upon.

This Cancellation & Refund Policy applies to bookings and payments made on the MinTalks Platform and forms part of our Terms & Conditions. All amounts are in Indian Rupees (INR) and refunds are processed through our payment gateway, Razorpay.

1. Service delivery

MinTalks provides digital services — online therapy sessions delivered by secure video, audio or chat. There is no physical shipment of goods. Once a booking is confirmed, session details are delivered electronically to your registered email and account, typically immediately and in any case before the scheduled session time.

2. Cancellation & rescheduling by you

  • Free cancellation / reschedule: you may cancel or reschedule a session at no charge up to [24] hours before the scheduled start time.
  • Late cancellation: cancellations made within [24] hours of the session may be charged up to [50]% of the session fee to compensate the Practitioner’s reserved time.
  • No-show: if you do not join within [15] minutes of the start time without prior notice, the session is treated as completed and is non-refundable.

3. Cancellation by the Practitioner or MinTalks

If a Practitioner or MinTalks cancels a confirmed session, or a session cannot take place due to a verified technical failure on our side, you are entitled to a free reschedule or a full refund of that session’s fee, at your option.

4. Refund eligibility

  • Session cancelled by Practitioner/MinTalks — full refund or reschedule.
  • Eligible cancellation by you within the free window — full refund.
  • Duplicate or failed transaction where the amount was debited — full refund.
  • Completed sessions, no-shows and late cancellations — as per Section 2, generally non-refundable.

5. Subscription / package plans

For multi-session plans (e.g. monthly care), you may cancel future renewals at any time; cancellation stops further billing. Refunds for unused sessions in a partly-used package are provided on a pro-rata basis, less any sessions already availed at the applicable single-session rate, unless stated otherwise at purchase.

6. How refunds are processed

  • Approved refunds are credited to the original payment method via Razorpay.
  • Refunds are typically initiated within [2] business days of approval and reflect in your account within [5–7] business days, depending on your bank or card issuer.
  • Any payment-gateway fees or applicable taxes may be adjusted where permitted by law.

7. How to request a cancellation or refund

You can cancel or reschedule from your MinTalks account, or contact our care team at support@mintalks.in with your booking ID. For unresolved concerns, please reach our Grievance Officer:

Grievance Officer

We aim to acknowledge refund requests within 48 hours and resolve them promptly in line with the timelines above.